Emile Cayer
Experienced Product Designer and No-Code Developer with a hybrid skill set across UX/UI, responsive design, and scalable web development. Proven success designing and building modern websites that improve usability, accessibility, and performance across devices.
Resume last updated: July 2025
Work Experience
2023-2025
Product Designer/No-Code Developer, Freelance/Self Employed
As a freelance Product Designer, I lead end-to-end design and development of responsive, user-centered websites and digital products for small to mid-sized businesses. I specialize in combining clean UX/UI design with no-code development—translating business goals into scalable, accessible, and maintainable web experiences.
Key Responsibilities:
Product Strategy & UX Design
Collaborate with clients to define goals, map user journeys, and design intuitive interfaces. Use Figma and Framer to create wireframes, interactive prototypes, and responsive design systems.
No-Code Development
Build and launch functional, performant websites using Framer, Shopify, and WordPress. Leverage CMS tools, plugins, and light custom code overrides to deliver flexible and scalable builds.
Design-Development Workflow
Handle both the design and implementation of digital products—streamlining the handoff between design and dev through efficient, component-based workflows.
AI-Assisted Execution
Use AI tools to accelerate ideation, visual content creation, code snippets, and database logic—enhancing speed without compromising quality.
Accessibility & Mobile-First
Apply accessibility best practices (WCAG) and mobile-first principles across all designs to ensure a seamless, inclusive experience.
Client Enablement & Documentation
Empower clients with site ownership post-launch through CMS training, custom documentation, and ongoing design support.
Skills & Tools:
Platforms:
Framer, Shopify, Wordpress
Design Software:
Figma, Framer
SEO Optimization:
On-page SEO, Google Analytics
Project Management:
Collaboration through Slack, email, Zoom
Client Training:
Empower clients with easy site management and tutorials on using no-code platforms
Outcomes:
Successfully delivered multiple productized websites that improved client conversions, site engagement, and SEO performance.
Helped non-technical clients feel confident managing their sites with custom CMS structures and clear UX patterns.
Recognized for blending visual clarity with functional depth—delivering thoughtful design with high-impact execution.
2022-2023
Systems Admin, Exeter Hospital
Supported case management, utilization review, and social work departments by managing internal software systems and improving operational workflows.
Key Responsibilities:
Provide frontline technical support and systems administration for the Case Management, Utilization Review, and Social Work departments — ensuring tools and workflows remain efficient, secure, and compliant.
Maintain and optimize internal hospital software platforms for care coordination, documentation, and patient data tracking; assist with troubleshooting, user onboarding, and permissions management.
Collaborate cross-functionally with IT and external vendors to implement, test, and document new software rollouts, system upgrades, and tool integrations.
Conduct regular compliance audits and reporting — preparing data for C-suite presentation and ensuring departmental adherence to privacy, legal, and operational standards.
Act as a bridge between clinical teams and technical operations — simplifying complex tools, translating needs into system changes, and providing clear guidance to non-technical staff.
2021-2022
Technical Support Analyst, Docebo
Provided front-line support for users of a SaaS product, troubleshooting technical issues via calls, chat, and screen sharing. Identified patterns and provided feedback to product and engineering teams to improve platform UX and documentation.
Key Responsibilities:
Delivered front-line technical support for Docebo's enterprise learning management system (LMS), resolving platform issues via phone, chat, video calls, and ticketing systems.
Diagnosed and resolved issues related to user permissions, integrations, content delivery, and platform performance— ensuring quick turnaround and customer satisfaction.
Collaborated closely with QA and engineering teams to escalate bugs, provide diagnostic details, and advocate for users during system disruptions or edge-case issues.
Proactively identified recurring support themes and contributed to internal knowledge base updates and product documentation improvements.
Used tools like Zendesk, Slack, Zoom, and Confluence to manage support workflows, document resolutions, and communicate cross-functionally across global teams.
Balanced strong technical troubleshooting skills with a human-centered approach — managing user expectations, de-escalating frustration, and ensuring transparent, timely follow-up.
Prioritized complex support tickets and assisted with triage and pattern detection, playing a key role in reducing average time-to-resolution and increasing CSAT scores.
2023-2025
Product Designer/No-Code Developer, Freelance/Self Employed
As a freelance Product Designer, I lead end-to-end design and development of responsive, user-centered websites and digital products for small to mid-sized businesses. I specialize in combining clean UX/UI design with no-code development—translating business goals into scalable, accessible, and maintainable web experiences.
Key Responsibilities:
Product Strategy & UX Design
Collaborate with clients to define goals, map user journeys, and design intuitive interfaces. Use Figma and Framer to create wireframes, interactive prototypes, and responsive design systems.
No-Code Development
Build and launch functional, performant websites using Framer, Shopify, and WordPress. Leverage CMS tools, plugins, and light custom code overrides to deliver flexible and scalable builds.
Design-Development Workflow
Handle both the design and implementation of digital products—streamlining the handoff between design and dev through efficient, component-based workflows.
AI-Assisted Execution
Use AI tools to accelerate ideation, visual content creation, code snippets, and database logic—enhancing speed without compromising quality.
Accessibility & Mobile-First
Apply accessibility best practices (WCAG) and mobile-first principles across all designs to ensure a seamless, inclusive experience.
Client Enablement & Documentation
Empower clients with site ownership post-launch through CMS training, custom documentation, and ongoing design support.
Skills & Tools:
Platforms:
Framer, Shopify, Wordpress
Design Software:
Figma, Framer
SEO Optimization:
On-page SEO, Google Analytics
Project Management:
Collaboration through Slack, email, Zoom
Client Training:
Empower clients with easy site management and tutorials on using no-code platforms
Outcomes:
Successfully delivered multiple productized websites that improved client conversions, site engagement, and SEO performance.
Helped non-technical clients feel confident managing their sites with custom CMS structures and clear UX patterns.
Recognized for blending visual clarity with functional depth—delivering thoughtful design with high-impact execution.
2022-2023
Systems Admin, Exeter Hospital
Supported case management, utilization review, and social work departments by managing internal software systems and improving operational workflows.
Key Responsibilities:
Provide frontline technical support and systems administration for the Case Management, Utilization Review, and Social Work departments — ensuring tools and workflows remain efficient, secure, and compliant.
Maintain and optimize internal hospital software platforms for care coordination, documentation, and patient data tracking; assist with troubleshooting, user onboarding, and permissions management.
Collaborate cross-functionally with IT and external vendors to implement, test, and document new software rollouts, system upgrades, and tool integrations.
Conduct regular compliance audits and reporting — preparing data for C-suite presentation and ensuring departmental adherence to privacy, legal, and operational standards.
Act as a bridge between clinical teams and technical operations — simplifying complex tools, translating needs into system changes, and providing clear guidance to non-technical staff.
2021-2022
Technical Support Analyst, Docebo
Provided front-line support for users of a SaaS product, troubleshooting technical issues via calls, chat, and screen sharing. Identified patterns and provided feedback to product and engineering teams to improve platform UX and documentation.
Key Responsibilities:
Delivered front-line technical support for Docebo's enterprise learning management system (LMS), resolving platform issues via phone, chat, video calls, and ticketing systems.
Diagnosed and resolved issues related to user permissions, integrations, content delivery, and platform performance— ensuring quick turnaround and customer satisfaction.
Collaborated closely with QA and engineering teams to escalate bugs, provide diagnostic details, and advocate for users during system disruptions or edge-case issues.
Proactively identified recurring support themes and contributed to internal knowledge base updates and product documentation improvements.
Used tools like Zendesk, Slack, Zoom, and Confluence to manage support workflows, document resolutions, and communicate cross-functionally across global teams.
Balanced strong technical troubleshooting skills with a human-centered approach — managing user expectations, de-escalating frustration, and ensuring transparent, timely follow-up.
Prioritized complex support tickets and assisted with triage and pattern detection, playing a key role in reducing average time-to-resolution and increasing CSAT scores.
2023-2025
Product Designer/No-Code Developer, Freelance/Self Employed
As a freelance Product Designer, I lead end-to-end design and development of responsive, user-centered websites and digital products for small to mid-sized businesses. I specialize in combining clean UX/UI design with no-code development—translating business goals into scalable, accessible, and maintainable web experiences.
Key Responsibilities:
Product Strategy & UX Design
Collaborate with clients to define goals, map user journeys, and design intuitive interfaces. Use Figma and Framer to create wireframes, interactive prototypes, and responsive design systems.
No-Code Development
Build and launch functional, performant websites using Framer, Shopify, and WordPress. Leverage CMS tools, plugins, and light custom code overrides to deliver flexible and scalable builds.
Design-Development Workflow
Handle both the design and implementation of digital products—streamlining the handoff between design and dev through efficient, component-based workflows.
AI-Assisted Execution
Use AI tools to accelerate ideation, visual content creation, code snippets, and database logic—enhancing speed without compromising quality.
Accessibility & Mobile-First
Apply accessibility best practices (WCAG) and mobile-first principles across all designs to ensure a seamless, inclusive experience.
Client Enablement & Documentation
Empower clients with site ownership post-launch through CMS training, custom documentation, and ongoing design support.
Skills & Tools:
Platforms:
Framer, Shopify, Wordpress
Design Software:
Figma, Framer
SEO Optimization:
On-page SEO, Google Analytics
Project Management:
Collaboration through Slack, email, Zoom
Client Training:
Empower clients with easy site management and tutorials on using no-code platforms
Outcomes:
Successfully delivered multiple productized websites that improved client conversions, site engagement, and SEO performance.
Helped non-technical clients feel confident managing their sites with custom CMS structures and clear UX patterns.
Recognized for blending visual clarity with functional depth—delivering thoughtful design with high-impact execution.
2022-2023
Systems Admin, Exeter Hospital
Supported case management, utilization review, and social work departments by managing internal software systems and improving operational workflows.
Key Responsibilities:
Provide frontline technical support and systems administration for the Case Management, Utilization Review, and Social Work departments — ensuring tools and workflows remain efficient, secure, and compliant.
Maintain and optimize internal hospital software platforms for care coordination, documentation, and patient data tracking; assist with troubleshooting, user onboarding, and permissions management.
Collaborate cross-functionally with IT and external vendors to implement, test, and document new software rollouts, system upgrades, and tool integrations.
Conduct regular compliance audits and reporting — preparing data for C-suite presentation and ensuring departmental adherence to privacy, legal, and operational standards.
Act as a bridge between clinical teams and technical operations — simplifying complex tools, translating needs into system changes, and providing clear guidance to non-technical staff.
2021-2022
Technical Support Analyst, Docebo
Provided front-line support for users of a SaaS product, troubleshooting technical issues via calls, chat, and screen sharing. Identified patterns and provided feedback to product and engineering teams to improve platform UX and documentation.
Key Responsibilities:
Delivered front-line technical support for Docebo's enterprise learning management system (LMS), resolving platform issues via phone, chat, video calls, and ticketing systems.
Diagnosed and resolved issues related to user permissions, integrations, content delivery, and platform performance— ensuring quick turnaround and customer satisfaction.
Collaborated closely with QA and engineering teams to escalate bugs, provide diagnostic details, and advocate for users during system disruptions or edge-case issues.
Proactively identified recurring support themes and contributed to internal knowledge base updates and product documentation improvements.
Used tools like Zendesk, Slack, Zoom, and Confluence to manage support workflows, document resolutions, and communicate cross-functionally across global teams.
Balanced strong technical troubleshooting skills with a human-centered approach — managing user expectations, de-escalating frustration, and ensuring transparent, timely follow-up.
Prioritized complex support tickets and assisted with triage and pattern detection, playing a key role in reducing average time-to-resolution and increasing CSAT scores.
Education
2021-2022
2021-2022
Some college in Computer Science
2010-2014
2010-2014
High school diploma
Skills
Design & UX/UI
3D Design
A/B Testing
Accessibility (WCAG)
Adobe Creative Suite
Component Design
Design Research
Design Systems
Figma
Framer
Mobile Testing
Prototyping
Rapid Prototyping
Responsive Web Design
UI Design
Usability
User Flows
User Research
UX Design
UX Writing
Wireframing
No-Code & Development
API Integration
Code Overrides
CMS
CSS
Databases
DNS
Dynamic Site Architecture
Page Filtering
HTML
Framer
Plugin Implementation
Shopify
WordPress
Wix
Tools & Automation
Airtable
ChatGPT
GoDaddy
HostGator
Midjourney
Slack
Spline
Zapier
Analytics & SEO
A/B Testing
Google Analytics
Keyword Integration
On-Page SEO
Page Speed Tools
Performance Optimization
Search Console
SEO
SEO Plugins
Technical Documentation
Other Strengths
Client Communication
CMS Training & Handoff
Collaboration
Cross-Functional Collaboration
Documentation
Domain Strategy
IT Project Management
Multi-Project Management
Product Thinkning
UX & Business Alignment
Design & UX/UI
3D Design
A/B Testing
Accessibility (WCAG)
Adobe Creative Suite
Component Design
Design Research
Design Systems
Figma
Framer
Mobile Testing
Prototyping
Rapid Prototyping
Responsive Web Design
UI Design
Usability
User Flows
User Research
UX Design
UX Writing
Wireframing
No-Code & Development
API Integration
Code Overrides
CMS
CSS
Databases
DNS
Dynamic Site Architecture
Page Filtering
HTML
Framer
Plugin Implementation
Shopify
WordPress
Wix
Tools & Automation
Airtable
ChatGPT
GoDaddy
HostGator
Midjourney
Slack
Spline
Zapier
Analytics & SEO
A/B Testing
Google Analytics
Keyword Integration
On-Page SEO
Page Speed Tools
Performance Optimization
Search Console
SEO
SEO Plugins
Technical Documentation
Other Strengths
Client Communication
CMS Training & Handoff
Collaboration
Cross-Functional Collaboration
Documentation
Domain Strategy
IT Project Management
Multi-Project Management
Product Thinkning
UX & Business Alignment
Selected Projects
Wirux
Design Agency
UX Designer & No-Code Developer
Framer, Spline, Airtable, ChatGPT, Google Analytics
Wirux
Design Agency
UX Designer & No-Code Developer
Framer, Spline, Airtable, ChatGPT, Google Analytics
Gone Rogue
Networking Group
UX Designer & No-Code Developer
Framer, Airtable, ChatGPT, Google Analytics
Gone Rogue
Networking Group
UX Designer & No-Code Developer
Framer, Airtable, ChatGPT, Google Analytics
BLVND
E-Commerce Storefront
UX Designer & No-Code Developer
Figma, Shopify, Printify, Stripe, Google Analytics
BLVND
E-Commerce Storefront
UX Designer & No-Code Developer
Figma, Shopify, Printify, Stripe, Google Analytics
